Professional Experience

Help Desk Technician

Well Path – Long Beach, CA

Feb 2022 – Feb 2023

• Provided Tier I/II technical support in a healthcare enterprise environment, supporting user access, account issues, and workstation troubleshooting across multiple departments.

• Handled Active Directory administration, including account creation, password resets, and permission adjustments across domain-joined systems.

• Supported Windows Server (2016–2019) environments and participated in patching, system updates, and basic server monitoring tasks.

• Assisted with junior system administration tasks including printer server setup, group policy updates, and user provisioning in Azure and Office 365.

• Participated in basic cybersecurity duties, including account lockout audits, endpoint remediation coordination, and compliance documentation.

• Worked daily with tools such as Microsoft Endpoint Manager, ticketing systems, and Office 365 Admin Center to maintain user uptime and ensure system integrity.

• Collaborated with IT leadership to maintain documentation and ensure audit readiness for hardware/software inventory.

Information Technology Specialist (25B)

U.S. Army – Bell Gardens, CA

Jun 2020 – Feb 2024

• Managed and secured LAN operations for 100+ users, ensuring seamless connectivity and mission continuity across multiple sites.

• Performed VMware and Hyper-V administration, optimizing virtual environments for system reliability and scalability.

• Configured and maintained Cisco routers and switches, supporting secure network communication under DoD standards.

• Held active Secret clearance, ensuring compliance with classified system handling and secure facility access.

• Delivered end-user support, reducing troubleshooting time and enhancing IT readiness across the unit.

Infantryman (11B)

U.S. Army – Joint Base Lewis-McChord (JBLM), WA

Feb 2017 – Jun 2020

• Enforced physical and operational security protocols in secure facilities; ensured compliance with national security regulations.

• Managed critical equipment valued at $100,000+, maintaining 100% accountability and mission readiness.

• Coordinated logistics and personnel in high-stress environments; enhanced leadership and adaptability under pressure.

• Maintained Secret clearance and followed secure communications procedures.

Certifications

Core Technical Skills

CompTIA: ITF+, A+, Network+, Security+

Languages: Python, Bash, PowerShell

Systems: Windows, Linux (Kali, Ubuntu)

Tools: Wireshark, Nmap, Burp Suite, Splunk, Nessus

Platforms: TryHackMe, Hack The Box

Cloud/Virtualization: VMware, Hyper-V, basic AWS

Certs in Progress: CySA+, CCNA

Featured Projects

Raspberry Pi-Hole

This project focused on setting up a Raspberry Pi-Hole to block ads and malicious domains across the entire network, improving security and performance through DNS-level filtering.

Project A.C.E

A customizable open-source SIEM dashboard with widget support, real-time filtering, and modular visualizations for blue team analysis.

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Explore hands-on security projects and how I build them.

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